IT Support

Managed IT Support

Fully managed MSP Support, with an up to 24/7 Helpdesk to just an occasional hand, ad hoc when you need it

High Powered 24/7 Support

Everything IT offers support that focuses on your business – not just your technology!

Your business’s most valuable assets are you, and your staff. Every minute of unnecessary downtime is not only frustrating, but costs you money. Our support programs are designed to keep you and your team up and running, at peak performance, as the highest priority of all. We nip smaller issues in the bud just as readily as bigger problems, before they have a chance to develop.

In order to do this, we get to know you and your business, plus the individual needs of your staff. So when called upon for support, we can instantly help, hitting the ground running. Then we proactively manage, monitor, and maintain your technology, predicting problems and resolving issues before they happen.

By preventing business downtime, and with the fastest possible on-demand response, plus up to 24/7 emergency cover available, we maximise your team’s productivity. We save you time and money by taking care of you, your team and your technology, so you can focus on what’s important – running your business.

See below for a small fraction of the instant support benefits provided.

Don’t already have a Support Plan in place? If you just need a hand with a particular issue, Ad-Hoc Support & Repairs are available too! (Subject to booking lead times). Call 01225 434343 to find out more.

Corporate Support Programmes

Services include:

  • Instant Support availability guaranteed
  • Everything shown in all support plans combined, plus;
  • Industry Leading Managed Services Provider (MSP)
  • 24/7 remote monitoring for all critical systems
  • Your own personal Helpdesk
  • Engineers on call 24/7
  • Access to specialist technical support and consultancy
  • Enhanced service levels for the most demanding business needs
  • Microsoft and Azure expertise on tap
  • Dedicated account management
  • Ongoing analysis and evaluation of your IT infrastructure

Ad-Hoc Support and Repairs

A multi-disciplinary service centre for all system repairs:

  • Included with Support plans; also available ad-hoc (latter subject to pre-booking)
  • PC, Laptop, and Server Repairs
  • Data Recovery Specialist Facilities
  • Software and Hosted issues solved
  • Workstation & Network Maintenance
  • Complete System Regrades (Microsoft Professional Refurbishers)
  • Comprehensive diagnostics tools to speed through the most complex of faults
  • Reporting to forensic analysis level
  • Remote Support and Service Centre Support available

Support IT

Our most popular solution ideal for smaller organisations including home-based businesses. Benefits include:

  • Instant Support availability guaranteed
  • Remote monitoring and maintenance for all critical systems
  • Up to 24/7 Fast Remote and OnSite Support
  • Reactive cover for immediate help in minutes, not hours or days
  • Peripheral support for all key office hardware
  • Proactive scheduled maintenance
  • Software Support available including Microsoft Office, Microsoft 365, Sage, Dropbox, databases and more
  • Suitable for all business sizes from a single laptop to hundreds of networked workstations